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  1. IS THERE ANY TEST PERIOD?
    In order to receive a test period please contact: sales@statscore.com


  2. WHO IS USING YOUR SERVICES?
    We have many customers from affiliates (https://fullstats.pl/), sports portals (http://wyniki.polsatsport.pl) or bookmakers (https://lvbet.pl).

  3. WHAT KIND OF INFORMATION IS INCLUDED?
    Head to head comparisons, league standings, competition statistics including i.e. best scorers. There is also a special tab delivering social media news. For selected sports and competitions there are also available prematch hints containing the most interesting facts about the forthcoming event.

  4. CAN I USE THE PREMATCHPRO TRACKER IN BETTING SHOPS?
    Yes, the Trackers can be used in Betting Shops or Self Service Betting Terminals (SSBT).

     

  5. DO I NEED TO HOST IT ON MY OWN SERVER?
    No, it's a hosted solution, everything is on our servers.

     

  6. ARE YOUR SERVICES CUSTOMIZABLE?
    Yes, you can choose layout, colours, icons etc.

  7. IS IT POSSIBLE TO PLACE ADVERTISING BANNERS?
    No. The tracker is too small. However it can fit perfectly any place on your website, so it can be placed next to your advertising banner.

  8. HOW MANY LANGUAGES DO YOU COVER?
    We are able to have any language ready for you in two weeks.

    By default, the language value is set to "en" which means the content will be displayed in English.
    The table below presents the languages the content is translated into.

    Possible valueLanguage
    bgBulgarian
    brBrazilian Portuguese
    csCzech
    daDanish
    deGerman
    elGreek
    enEnglish
    esSpanish
    etEstonian
    fiFinnish
    frFrench
    hrCroatian
    huHungarian
    idIndonesian
    itItalian
    kaGeorgian
    koKorean
    lvLatvian
    meMontenegrin
    mkMacedonian
    mxMexican Spanish
    nlDutch
    noNorwegian
    plPolish
    ptPortuguese
    roRomanian
    ruRussian
    skSlovak
    sqAlbanian
    srSerbian
    svSwedish
    thThai
    trTurkish
    ukUkrainian
    viVietnamese
    zhChinese
  9. DO YOU HAVE A MOBILE VERSION?
    We provide our content solutions in a responsive design, this means the PrematchPro Trackers will fit and work perfectly on mobile devices.
     

  10. WHAT ARE THE TRACKER SIZES?
    PrematchPro Tracker has no defined values for Width and Height, because it has a responsive design. 

    This means the Tracker will always adapt to the size of the section element (Tracker placeholder).

    Size limits for Natural version:

    • 320px - minimum width no matter what the sport is (the trackers will not be visible below this value)
    • 458px - minimum height
      • If the tracker has hints option turned on, it will be 44px higher

    Size limits for Lite version:

    • 320px - minimum width no matter what the sport is (the trackers will not be visible below this value)
    • 315px - minimum height
      • If the tracker has hints option turned on, it will be 35px higher

  11. HOW LONG DOES IT TAKE TO INTEGRATE THIS SOLUTION?
    As shocking as it sounds, it shouldn't take more than a few hours on our side.
    On client's side, it just involves placing two elements into the source of the website, a small HTML and a JavaScript code.
    If the client wants special customization we will need to estimate how long it will take, it depends on the customization level, but even then it should not make the integration process much longer.
     

  12. DO I NEED YOUR IDENTIFIERS TO PLACE THE VISUALIZATION?
    You can use both - YOURS and STATSCORE's identifiers in the placement scripts. You can set the type of used Identifiers by parameter: data-use-mapped-id.

  13. HOW DO I FIND YOUR EVENT IDENTIFIERS?
    In the administration panel: https://backoffice.statscore.com/livescorepro/admin/pmc/events there is information about the ID of each event booked. We also provide a XML and JSON feed in our API, from which you can get the identifiers based on your event ID. The method is called: booked-events.index.

  14. HOW TO USE SPORTSAPI - BOOKED-EVENTS.INDEX METHOD?
    The API method: booked-events.index shows a list of all events available for the client. Please note the list could be paginated.

    Example: https://api.statscore.com/v2/booked-events.xml?product=prematchcenter&events_details=no&client_id=X

    In the above example: 
    X - should be replaced by your individual client identifier (client ID)
     

    STATSCORE EVENT ID

    In the returned data you will find your event ID in the field "client_event_id". STATSCORE EVENT ID is placed in the corresponding field "id".

    XML example: <event id="1234" client_event_id="5678" />

    JSON example: [{"id":2107848,"client_event_id":"345397"}]

    Detailed information about the method (output elements, possible filters etc.) is included in proper section of this documentation.

  15. HOW TO FIND SINGLE EVENT ID WHEN I GOT MY EVENT IDENTIFIER?
    When STATSCORE events offer is mapped with the clients events identifiers you can use booked-events.index method to find your event.

    You should use query parameters: client_id and client_event_id to find the event you want.

    Example: https://api.statscore.com/v2/booked-events.xml?product=prematchcenter&client_id=X&client_event_id=Y

    In the above example: 

    X - should be replaced by your individual client identifier (client ID)
    Y - should be replaced by your event identifier (event ID)

    STATSCORE EVENT ID

    In the returned data you will find your event ID in the field "client_event_id". STATSCORE EVENT ID is placed in the corresponding field "id".

    XML example: <event id="1234" client_event_id="5678" />

    JSON example: [{"id":2107848,"client_event_id":"345397"}]

    Detailed information about the method (output elements, possible filters etc.) is included in proper section of this documentation.

    Please note: if the event is not mapped with STATSCORE ID then you will get empty <data/> node.

     

  16. WHAT ARE THE POTENTIAL ERRORS IN THE PROCESS OF INTEGRATION?
    The table below shows possible errors which can be displayed in the browser console during the Tracker integration.

    CODE

    NAME

    REASON

    1

    Access denied.

    Wrong domain.

    2

    Access period has passed.

    Expiration date for clients domain has passed.

    3

    The configuration id is wrong.

    Configuration ID wasn't created.

    4

    The configuration is wrong.

    The configuration isn't assigned to the client.

    5

    Event isn't booked.

    The event wasn't booked in the panel or auto-booking hasn't been set.

    6Event not found.No match for the specified ID in the system.

    7

    Sport isn't supported.

    The sport isn't supported in this product.

    8Event isn't booked or mapped.The event wasn't booked or mapped.
    9Provided eventId is invalid.The event ID you provided has the wrong format.

    100

    An error occurred. Please contact your system administrator.

    Unknown reason, please report this to us.

    The message is visible in the console browser (F12).


  17. WHAT ARE THE TRACKER CONFIGURATION PARAMETERS?
    The list below explains the parameters of the Tracker (Tracker placeholder script).

  • id - it's a unique identifier for the Tracker on your website (in your DOM).
    You can display a few different Trackers at once, but each of them should have a unique id.

  • data-event – STATSCORE's unique identifier for the event (match). It should be a numeric value.

  • data-config - unique identifier of the client's configuration.
    This value is given by STATSCORE to customers. You can have many configurations for the PrematchPro Tracker. By default, STATSCORE prepares one configuration for each customer.

  • data-lang - sets the language in which the LivematchPro Tracker will be generated. The default value is "en" (English).

  • data-zone - optional parameter to set timezone. If set, then the event start date will be converted to the proper time for selected timezone. 
    If timezone parameter isn't set or is set as an empty value (time zone='') then the timezone will be automatically detected by the system.

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